Skeduler

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Privacy Policy

Effective date: September 14, 2025

Skeduler Pty Ltd (“Skeduler”, “we”, “us”, or “our”) operates the website www.skeduler.com.au and related applications, dashboards, and services (collectively, the “Service”).

This Privacy Policy explains how we collect, use, disclose, and protect information about you, and the choices you have. By using the Service, you agree to the practices described here. Capitalised terms not defined here have the meanings set out in our Terms and Conditions.

1. Who we are (Controller)

For most processing activities described in this Policy, Skeduler Pty Ltd is the data controller (or “APP entity” under the Australian Privacy Act 1988 (Cth)). In some cases we act as a processor/service provider on behalf of our customers (e.g., when customers input end-customer/job data into our platform). When we act as a processor, our customers are responsible for their own privacy notices and permissions; we process such data under our agreements and Data Processing Addendum (DPA).

Contact: [email protected]
Postal: Skeduler Pty Ltd, NSW, Australia

2. What we collect

2.1 Information you provide

  • Account & profile: name, business name, role, email, phone, address, password, preferences.

  • Billing: payment method details (processed by our payment processors), billing address, ABN (if applicable).

  • Customer content: job details, schedules, notes, photos, files, customer contact details you upload to use the Service.

  • Support & sales: information shared in tickets, chats, calls, or demos.

2.2 Information collected automatically (“Usage Data”)

  • Device and browser information, IP address, time zone, language.

  • Pages viewed, links clicked, features used, session duration, referral URLs.

  • App performance and diagnostic data (crash logs, load times).

2.3 Cookies & similar tech

We use cookies, local storage, pixels, and SDKs to:

  • operate the Service (authentication, security),

  • remember preferences,

  • measure usage and performance,

  • run and measure marketing/remarketing.

You can manage cookie preferences via your browser and (where available) our cookie banner/settings.

2.4 Information from third parties

  • Payment processors (e.g., status of payments, limited billing metadata).

  • Analytics/ads partners (aggregated performance/attribution).

  • Integration partners (if you connect third-party tools, we receive the data necessary to enable the integration).

3. How we use your information (Purposes & Legal Bases)

We process personal data to:

  1. Provide the Service (set up accounts, host data, enable features, process transactions).
    Legal basis: contract (or steps to enter into a contract), legitimate interests, and, where required, consent.

  2. Secure, maintain, and improve the Service (troubleshoot, analytics, testing, R&D).
    Legal basis: legitimate interests.

  3. Communicate with you (service updates, transactional emails, support, changes to terms).
    Legal basis: contract, legitimate interests, legal obligation.

  4. Marketing & personalization (newsletters, offers, remarketing).
    Legal basis: consent where required; otherwise legitimate interests. You can opt out anytime.

  5. Compliance & enforcement (detect/prevent fraud or abuse, enforce terms, meet legal obligations).
    Legal basis: legal obligation, legitimate interests.

When we act as a processor for customer content, we process only as instructed by the customer.

4. Sharing & disclosure

We share information with:

  • Service providers / subprocessors who help us operate the Service (e.g., hosting, analytics, payments, communications, customer support). These parties are bound by confidentiality and data protection obligations and may only use data as instructed by us.

  • Payment processors to process transactions; we do not store full card numbers. (E.g., Stripe or other PCI-DSS compliant processors.)

  • Analytics and advertising partners (e.g., Google Analytics, Google Ads, Meta) to understand usage and measure/serve ads, subject to your consent where required.

  • Professional advisors (lawyers, auditors, insurers) under confidentiality.

  • Corporate transactions if we sell/merge/reorganize our business (your data may transfer to the acquirer).

  • Legal & safety when required by law or to protect rights, safety, and security.

We do not sell personal information.

5. International transfers

We are based in Australia and may process data in Australia and other countries where our providers operate. When transferring personal data internationally, we take appropriate safeguards (e.g., contractual clauses/transfer mechanisms and security controls) to protect your data.

6. Retention

We keep personal data only as long as necessary for the purposes described, including:

  • for as long as you have an account and for a reasonable period afterward for backups, dispute resolution, audits, and legal compliance;

  • customer content is retained according to your account settings and our agreement, or until you delete it or your account ends;

  • where law requires a longer retention, we comply with those periods.

7. Your choices & rights

7.1 Preferences

  • Marketing: opt out via email unsubscribe links or by contacting us.

  • Cookies: manage via browser settings and our cookie banner (where provided).

7.2 Access requests

Subject to applicable law, you may request to access, correct, or delete your personal information, object to or restrict processing, and request data portability. Where processing relies on consent, you may withdraw consent at any time (this won’t affect prior processing).

If we process data as a processor on behalf of a customer, we will direct your request to that customer/controller.

How to exercise: [email protected]. We may need to verify your identity.

7.3 Australia (Privacy Act 1988 (Cth))

You have rights to access and correct your personal information and to complain about interferences with privacy. See Section 11 (Complaints).

7.4 EEA/UK (GDPR/UK GDPR)

You may also lodge a complaint with your local supervisory authority.

7.5 California (CCPA/CPRA) – if you are a California resident

You may have rights to know, delete, correct, and opt out of certain sharing. We do not sell personal information. To exercise rights, contact [email protected].

8. Security

We use administrative, technical, and physical safeguards designed to protect personal data (e.g., encryption in transit, access controls, logging, least-privilege practices). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9. Data breaches (Australia NDB scheme & other laws)

Where required by law, we will assess suspected data breaches and notify affected individuals and regulators (e.g., the OAIC under Australia’s Notifiable Data Breaches (NDB) scheme) when a breach is likely to cause serious harm. We may also notify other authorities depending on jurisdiction.

10. Cookies, analytics & ads

  • Analytics: We may use tools like Google Analytics to measure usage. You can opt out of Google Analytics via the Google Analytics Opt-out Browser Add-on.

  • Advertising/remarketing: We may use platforms such as Google Ads and Meta to reach visitors and measure campaigns. These services use cookies and similar tech. You can control ad personalisation in your platform settings and via your browser or device settings.

Where law requires consent for non-essential cookies, we will request it via our cookie banner. You can change your preferences at any time.

Note on “Do Not Track”/GPC: Some browsers offer “Do Not Track” or Global Privacy Control signals; our handling may vary by region. Where required, we will treat such signals as an opt-out of targeted advertising or sale/sharing (as applicable).

11. Complaints & dispute resolution (Australia)

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at [email protected]. We will investigate and respond. If you are not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Children

Our Service is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

13. Third-party links

Our Service may contain links to third-party sites. Their privacy practices are governed by their own policies. We are not responsible for their content or practices.

14. Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will notify you (e.g., by email or prominent notice in the Service) and update the Effective date. Your continued use of the Service after the update becomes effective means you accept the revised Policy.

15. Contact us

Optional add-ons I can draft next (recommended for a SaaS site):

  • Data Processing Addendum (DPA) with GDPR-ready SCCs and Australia-specific terms.

  • Cookie Policy + a simple cookie-consent banner text for your WordPress/Elementor setup.

  • Plain-English Privacy Summary for sign-up pages (trust + SEO).